Inspiring Business Excellence
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What does Lean Six Sigma (LSS) Offer?
LSS has variously been described as hugely successul or a failure.
The factors which contribute to both are:
* highly structure organisation and method.
* reliance on statistical methodologies.
* dependance on highly trained individuals. Workers not encouraged to learn about the methodologies
* deficit based problem solving approach
* operates on a "closed" circle; it does not keep going round the proces until excellence is found.
* highly project based to resolve particular issues.
*Often guilty of poor project selection which do not further the strategic objective of the business.
* The structured approach does not encourage continual improvement.
* Practice "Continuous" Improvement.
We go beyond LSS to take its best elements and combine them with other methods to deliver lasting change.
* strength based approach.
* limit statistical approach to simple process behaviour charts.
* highly team based approach.
* encourage all in team to be knowledgeable about the methods and approach. Training and workshops are held throughout an initiative to ensure participants are knowledgeable about BOTH the process being review and the PROCESS of improvement.
* practice "continuous circle through the application of PDSA.
* strong emphasis on good process selection to ensure that efforts are concentrated in areas to develop the business objectives.
* Encourage the team to continue the efforts to ensure that improvements are constantly made to reach World Class Quality.
* emphasise "continual" improvement.
Continual or Continous Improvement
This discussion is more than semantics as it stresses the method applied:
This explanation was provided by Briam Leming of the Deming Alliance in the UK.
My OED says that 'continual' means 'Always happening; very frequent and without cessation.' By contrast, the OED says that 'continuous' means '(Of material things) connected; unbroken; uninterrupted in time or sequence'.
Dr Deming explained that no improvement activity is 'uninterrupted in time or sequence' - think about the PDSA cycle - even though the activity might be 'always happening'. One way that I have explained this is to compare a dripping tap (continual) to a flowing tap (continuous).
Brian Leming (quoted with permission)
PDSA is sometimes called the Deming Cycle but is really the Shewart Cycle.
It asks us to continually go through a cycle of exploration of:
PLAN : What are we trying to accomplish ? How might we do it?
DO : Do a pilot study (not full scaled).
STUDY Study the results of the pilot.
ACT: Make one of three decisions from the pilot study
Adopt Adapt or Abandon the new method.
Key lessons: the Pilot should not be so large as to discourage the decision to Abandon. How many new computer installations have been continued with when most would have agreed that Abandon was the best option, but too much money had already been invested. This is the result of failing to Pilot at the right level.
Overview: BetterChange (Wales) Ltd is the result of seeing two worlds which need to work together to be powerful. We bring together Accounting skills and Operational Excellence knowledge. By bringing the two together we believe we offer a hugh resource to business who wish to provide quality and improve their processes. Our moto; Business Excellence is obtainable!
Workshops and Training (In House and Pulbic)
On site improvement activities in any area of sector (Kaizen events)
Business Efficiency advce